07778 123236

audrey@mulberrycounselling.co.uk

This privacy policy applies between you, the User of this Website and Mulberry Counselling, the owner and provider of this Website. Mulberry Counselling takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by me or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Mulberry Counselling via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Mulberry Counselling, or me

Mulberry Counselling, a sole trader incorporated in England and Wales whose registered office is at Killingworth.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Mulberry Counselling and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mulberry Counselling and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, mulberrycounselling.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. "including" is understood to mean "including without limitation";
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Mulberry Counselling and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links I may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Mulberry Counselling is the "data controller". This means that Mulberry Counselling determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. I may collect the following Data, which includes personal Data, from you:
    1. name;
    2. contact Information such as email addresses and telephone numbers;
    3. demographic information such as postcode, preferences and interests;
    4. IP address (automatically collected);
    5. web browser type and version (automatically collected);
    6. operating system (automatically collected);
    7. in each case, in accordance with this privacy policy.

How I collect Data

  1. I collect Data in the following ways:
    1. data is given to me by you;
    2. data is received from other sources; and
    3. data is collected automatically.

Data that is given to me by you

  1. Mulberry Counselling will collect your Data in a number of ways, for example:
    1. when you contact me through the Website, by telephone, post, e-mail or through any other means;
    2. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

  1. Mulberry Counselling will receive Data about you from the following third parties:
    1. Website tracking application;

Data that is received from publicly available third parties sources

  1. I will receive Data about you from the following publicly available third party sources:
    1. Facebook & Twitter;

Data that is collected automatically

  1. To the extent that you access the Website, I will collect your Data automatically, for example:
    1. I automatically collect some information about your visit to the Website. This information helps me to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. I will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how I use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by me from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by me for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of marketing materials that may be of interest to you;
    4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. I may use your Data for the above purposes if I deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. For the delivery of direct marketing to you via e-mail, I\'ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with me (for example, you contact me to ask me for more details about a particular product/service, and I are marketing similar products/services). Under "soft opt-in" consent, I will take your consent as given unless you opt-out.
    2. for other types of e-marketing, I are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that I\'ll provide.
    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who I share Data with

Any transfer of data will only be to me in the form of referrals from the companies I contract with privately as an affiliate. That would be any Employee Assistance Programmes or Insurance Companies, these will all be contracted in accordance with and compliant with ICO policies.

Keeping Data secure

  1. I will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. I store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let me know immediately by contacting me via this e-mail address: audrey@mulberrycounselling.co.uk.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, I will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if I delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access - the right to request (i) copies of the information I hold about you at any time, or (ii) that I modify, update or delete such information. If I provide you with access to the information I hold about you, I will not charge you for this, unless your request is "manifestly unfounded or excessive." Where I are legally permitted to do so, I may refuse your request. If I refuse your request, I will tell you the reasons why.
    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase - the right to request that I delete or remove your Data from our systems.
    4. Right to restrict our use of your Data - the right to "block" me from using your Data or limit the way in which I can use it.
    5. Right to data portability - the right to request that I move, copy or transfer your Data.
    6. Right to object - the right to object to our use of your Data including where I use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact me via this e-mail address: audrey@mulberrycounselling.co.uk.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by me, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner\'s Office (ICO). The ICO\'s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data I hold about you is accurate and current. Please keep me informed if your Data changes during the period for which I hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. I have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. I may transfer our rights under this privacy policy where I reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Mulberry Counselling reserves the right to change this privacy policy as I may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Mulberry Counselling by email at audrey@mulberrycounselling.co.uk or by phone on 07778 123236.

Confidentiality

  1. Counselling is confidential. I will not discuss what is said during your counselling with anyone else, unless I believe you may be a risk to yourself or others. This may require me to seek further professional help for you or others at risk. If possible, this would be done with your consent. Counsellors sometimes discuss their work with a counselling supervisor for professional support and guidance, in this situation, client names are not used and they are not identifiable.

Records

  1. I keep minimal records, such as your basic contact details and the information asked for on the client information sheet during your first session. I may make brief notes about our sessions for my own memory and case management; they will not include your full name and will not be accessible or client identifiable to anyone else. They will be stored securely in a locked cabinet. You have the right to see any such records if requested. Information is retained for a period of 7 years to comply with insurance requirements and BACP professional guidelines.

01 May 2018

Cookies

Below is a list of the cookies that I use. I have tried to ensure this is complete and up to date, but if you think that I have missed a cookie or there is any discrepancy, please let me know.




Analytical/performance

I use the following analytical/performance cookies:

Description of Cookie

Purpose

Third Party Cookie - for analytical purposes through website tracker

Third Party Cookie - for commercial purposes through social media platforms

Working with Audrey helped me to see a light at the end of the tunnel. I started to enjoy my life again, picking up old hobbies and allowing myself to be happy again.

I couldn’t recommend her enough to anyone going through a difficult time and I would encourage people to push themselves through those first difficult steps to speak to her, have a first session and see how much better you feel at the end of it!

I was made to feel welcome and although the first session is always going to be the hardest, I left feeling relief that I’ve begun to unpack some of the pain I was feeling.

Thanks to Mulberry Counselling, I can now recognise the signs of stress before it overwhelms me, and I am able to rationalise thoughts in my head and deal with them in a healthy way. I feel much more confident in myself and no longer have those negative thoughts going round in my head.

I feel like I’ve been able to deal with the feelings of inferiority I have had my whole life, even as a child, and I feel much stronger for it. I feel very proud of myself and happy when I look back to see the progress I’ve made; I am in a much better headspace now than I was and am optimistic about the future.

Audrey’s style was very helpful as she would ask thought provoking questions which would help me to come to realisations. She seemed to draw things out of me that I hadn’t fully understood before but in a gentle, supportive way.

It helped me to identify the things in my life that were making me very unhappy and begin to make choices that could lead me to a happier way of living.

I’d fully recommend Mulberry Counselling to help with relationship issues and feelings of depression. Audrey helped me to understand the root causes of the concerns I had within our first couple of sessions and gave me the support I needed as I started to put actions into place to resolve them. Thank you Audrey - you have changed my life.

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